PAYMENTS

You can pay using major credit cards (Visa, American Express, Mastercard) or debit cards and Paypal securely and quickly. The charge will be made upon ‘Order Confirmation’. Payments by bank transfer are not accepted.

The order shall only be considered concluded after the debit authorization has been received from the issuing bank and after the availability of the goods in stock has been confirmed.

Yes, the data is transmitted encrypted using an SSL protocol. For payment by credit or debit card, it is necessary to enter the CVV (Card Verification Value) code, which is the number that appears on the back of the credit card and serves as a security measure in e-commerce transactions.

SHIPMENTS

All international customers are responsible for covering any taxes and/or duties or any brokerage fees applied to international shipments.

CountryShipping
Standard
Shipping
Express
ITALY€ 6,90
EU 1€ 12,90€ 19,90
EU 2€ 19,90
EXTRA EU€ 29,90
USA€ 34,90

EU 1: Austria, Belgium, France, Germany, Luxembourg, Netherlands, Romania.
EU 2: Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Hungary.
EXTRA EU: Liechtenstein, Norway, Switzerland, United Kingdom.

ATMA Feed your soul will send the items you order to the address indicated as ‘delivery address’.

The order will be prepared within three 3 working days.

The estimated shipping time is approximately:

CountryShipping
Standard
(working days)
Shipping
Express
(working days)
ITALY1-3
EU 15-72-4
EU 22-4
EXTRA EU5-7
USA7-10

EU 1: Austria, Belgium, France, Germany, Luxembourg, Netherlands, Romania.
EU 2: Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Hungary.
EXTRA EU: Liechtenstein, Norway, Switzerland, United Kingdom.

The estimated dispatch and delivery times of items are purely indicative and cannot be relied upon.

You can currently make your purchases in our online shop in:
Italy
Europe: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Spain, Slovakia, Slovenia, Sweden.
Extra-EU: Liechtenstein, Norway, UK, Switzerland, USA.

p>Shipments take place from Monday to Friday, excluding public holidays, national holidays and company closure periods. All orders received on Fridays, Saturdays and Sundays will be dispatched from Monday morning.

Yes. You can enter all data in the ‘Shipping address’ field when ordering.

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In the event of non-delivery to the address indicated by the purchaser in the order, or in the event that the data entered when compiling the shipping address is incorrect or incomplete, the goods shall be delivered to the courier’s collection point and/or warehouse closest to the delivery address and the purchaser shall be notified by email.

If the goods are not collected by the purchaser, they will be returned to the sender. Any new shipping and storage costs shall be borne by the purchaser.

Should the purchaser decide to cancel the order, the costs incurred for the first shipment will also be deducted or withheld from the refund.

The couriers we use for shipments are BRT, GLS, DHL. However, we reserve the right to use a different courier than those indicated in certain exceptional cases.

RETURNS

Yes. You can return the goods. The deadline for returns is 14 working days after receipt of the goods.

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If you are making a return from Italy, please fill out the returns form before the expiry of the 14-day period after receipt of the goods

Beyond this time period, the return will not be accepted.

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In the parcel you originally received, you will find a shipping envelope in which you must place the goods you wish to return.

You can choose to use our courier or a courier of your choice. You will find all instructions when filling out the return form.

If you use our courier service, the return cost is € 6.90, which will be deducted from your refund.

For enquiries not covered by the returns form, please contact us at info@atma-yoga.it, we will get back to you as soon as possible.

Please complete the return form.

You will be responsible for returning the items to ATMA Feed your soul through a logistics service of your choice, with a tracking number for the shipment.

If your return request is not satisfied, please contact us at info@atma-yoga.it, We will get back to you as soon as we can.

The buyer will be responsible for the costs of return, taxes, duties, and any brokerage fees.

Yes, except for products on sale or promotion and the Gift Card item.
Goods must be returned in perfect condition, in their original, undamaged packaging; the identification tag must be attached to the goods and is an integral part of the goods. It is understood that only unused, unworn, unwashed and undamaged products can be returned.

There shall be no refund for returns that do not meet the conditions of suitability of the returned product; in this case, the purchaser may, at his own expense, re-obtain the goods in the state in which they were returned.

No, we can however offer you a voucher to the value of the purchased goods excluding the initial shipping costs expendable within 3 months.

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For returns, standard rules apply.

Once the Company has received and inspected the goods and approved the suitability of the return, ATMA Feed Your Soul will proceed to refund the purchaser.
The refund* to the purchaser will be credited by the company using the same method of payment chosen by the purchaser, at the latest within 30 days from the date on which the supplier (ATMA Feed your soul) became aware of the withdrawal.

*There shall be no refund for returns that do not meet the conditions of suitability of the returned product; in this case, the purchaser may, at his own expense, re-obtain the goods in the state in which they were returned.

No, you can proceed with the return and a new order from our online shop.

ORDERS

To make use of your coupon code you must have registered your personal account and logged in. At the final stage of your purchase, when you are in the shopping cart, enter the code you have in the ‘Coupon code’ field and click ‘Apply coupon’.

Yes, only for Italy. You can request an invoice for your purchase when placing your order by entering your VAT number and specifying your request in the “NOTES” field. You will be sent a copy by e-mail to the e-mail address indicated in your account registration and/or inserted directly in the parcel you will receive at the shipping address you have indicated.

Yes, except that the images and colours reproduced on the atma-yoga.co.uk website may not fully correspond to the real ones due to the Internet browser and/or monitor used.

Yes. When the courier collects your parcel from our warehouse, you will receive an e-mail directly from the courier at the e-mail address indicated in your account registration, confirming that your parcel has been dispatched. In the e-mail you will find a link that will allow you to follow the progress of the shipment directly from the courier’s portal.

The products offered for sale on www.atma-yoga.it are first-class models. No irregular products are offered.

In the exceptional event that you receive a defective article, you may promptly contact ATMA Feed your soul by e-mail at info@atma-yoga.it and proceed to request a return of goods.

ATMA feed your soul reserves the right to request photographic evidence before authorising the return of defective goods.

Upon receipt of the goods, the company reserves the further right to approve the suitability of the return, based on the conformity of the returned product, before issuing a refund*, which will take place within 30 days of approval of the return.

*In this case the reimbursement of the goods will be in full both from Italy and abroad and all shipping costs including return shipping costs will be borne by ATMA Feed your soul.

Yes, it is possible to cancel the order as long as the status permits.

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If your order has already been placed, but not yet shipped, you can promptly contact us at info@atma-yoga.it and request the cancellation of the order by indicating the order number (example: order #2266). You will receive a confirmation by e-mail as soon as possible.

Yes. You can delete as many items as you want from the shopping cart if the order has not already been placed.

If, on receipt, the purchased goods should be different from those in the order placed, you may notify ATMA Feed your soul of this circumstance in good time by e-mail at info@atma-yoga.it and request the return of the product.

In this case the reimbursement of the goods will be made in full both from Italy and abroad and all shipping costs including return shipping costs will be borne by ATMA Feed your soul.

Yes. You will receive an order confirmation email from ATMA Feed your soul by e-mail to the e-mail address indicated in your account registration. The e-mail will confirm that the payment has been successful and that the goods selected in the shopping cart are confirmed and that your order is being “processed”.

NEWSLETTER

Yes. Simply subscribe to the Newsletter and you will receive information on the latest ATMA Feed your soul news, promotions or events.

Yes. Simply click on ‘Unsubscribe’ from one of the newsletters received.

SUPPORT

If you have any questions or concerns, please contact us:
Email info@atma-yoga.it or in the contact section, we will get back to you as soon as possible!

By phone +39 338 9866584 Monday to Friday from 9.30 a.m. to 12.30 p.m. and 3 p.m. to 6 p.m.

You can check the Size guide within each selected item, but if you have any further questions or concerns, please contact us by email or
phone. We will be happy to help you choose the right size for you!

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